One Resource for
RWAM Advisors
Resources to help you and your clients understand and utilize the services available from RWAM and our group benefit partners.
Our Values
Personal Touch
RWAM strives to provide personalized guidance and support specific to the unique needs of employers and plan members.
Customized Solutions
RWAM offers flexibility and tailored benefit solutions to meet the diverse and changing needs of the Canadian marketplace.
Exceptional Service
RWAM is passionate with client experience and offering exceptional in-house customer service at every step of the group benefits journey.
Stability & Trust
RWAM clients can expect fair and reasonable business practices, providing stable and predictable group benefit plans for employers.
One Partner for your Group Benefit Needs Quote for Customized Solution Contract & Renewal for Multiple Carriers Destination for Personalized Support
Why RWAM?
Benefits at work for you
For over 35 years, our business philosophy and practices have established RWAM’s reputation as a premiere benefits provider, taking pride in building long-term, successful advisor partner relationships. RWAM brings together best in class insurance carriers and service providers to offer Canadian employers flexible, sustainable and competitive group benefits making RWAM their one solution for a better benefit experience.
Benefits to Protect
Core Benefits
Supplementary Benefits
RWAM 1two3
RWAM is one of Canada's Largest Full service tpa's
One Partner for all your needs
COMPETITIVE PRICING AND PRODUCT SELECTION
In-house quoting and renewal
Preferred rates and expenses
Competitive Advisor compensation and bonus structure
Full complement of group benefit products and services
FLEXIBILITY WITHOUT COMPROMISE
No need to compromise. With RWAM you get the benefit package you want with one bill, one enrolment, one benefit booklet and one renewal across all carriers and suppliers.
And if the need arises to change carriers, a simple amendment is all that is required.
THE DIGITAL EXPERIENCE
From Onboarding to Claims, RWAM offers an entirely digital experience.
Web Enrolment allows employees to complete their enrolment details, dependent information and beneficiary designation all online, complete with digital signature. Member materials are distributed electronically along with instructions on how to submit claims online or via the RWAM Mobile App. RWAM’s Plan Administrator Services Portal makes managing group benefits simple with the ability to add or terminate a plan member and retrieve meaningful reports as needed.
Of course, a fully digital solution isn’t everyone’s cup of tea, and for those clients looking for a more traditional approach to managing their group benefits plan, RWAM can accommodate that too.
EASY ONBOARDING TO SUIT YOUR NEEDS
From paper to web enrolment, and everything in between. With RWAM’s wide selection of Onboarding Options, we meet your clients where they are to ensure a seamless and simple new issue process for Plan Administrator and Plan Members.
And with multiple ways to access training, like video, PDF, and RWAM facilitated training sessions, Plan Administrators can feel confident in their roles.
REAL TIME ADJUDICATION OF CLAIMS
RWAM offers real-time adjudication for pharmacy, dental and vision claims, reducing the out-of-pocket expenses to members.
Through the widely used TELUS Health eClaims portal, practitioner claims such as massage, physiotherapy, chiropractor, naturopath and many more can be submitted electronically by the practitioner directly to RWAM, with the goal of keeping more money in the pockets of members.
CLAIMS AND DISABILITY MANAGEMENT MADE SIMPLE
As a full-service TPA, RWAM manages the complete group benefits lifecycle under one roof – including claim payments and disability case management.
With our highly specialized in-house team of Disability Case Managers and Rehabilitation Specialists, RWAM works closely with the Plan Member, Plan Sponsor and all medical professionals to ensure that an ill or injured plan member is getting the care and support that they need to return safely to their employment.
PERSONALIZED APPROACH TO RENEWALS
With over 35 years of experience RWAM understands that one claim or situation shouldn’t always affect the whole group. That is why RWAM uses a personalized and common sense approach to renewals, taking into consideration claiming patterns over a reasonable timespan and offering tools to allow Advisors to educate Plan Sponsors on sustainable pricing.
RWAM also offers the flexibility to easily move between insurers or service providers with a simple amendment.
